Refund policy

At Produits Effikace Inc., we do everything we can to offer high-performance, reliable products that match their descriptions. Due to the nature of our products, certain conditions apply to returns, exchanges, and refunds.

1. Return Period

We accept return requests within 30 days of receiving the order, only for products that are:

• unopened;
• unused;
• in their original packaging;
• in perfect condition for resale.

All returns must be pre-authorized by our customer service department.

2. Products Not Eligible for Return

For reasons of hygiene, safety, and product integrity, the following items are not eligible for return or refund, except in cases of error on our part, products damaged upon receipt, or defective products:

• opened products;
• used products, even partially;
• products with a broken security seal, where applicable;
• clearance or final sale items;
• gift cards, where applicable.

3. Damaged, defective, or incorrect product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 5 days of receipt at [email protected], providing:

• your order number;
• a description of the problem;
• clear photos of the product and packaging.

After verification, depending on the situation, we may:

• replace the product;
• offer a refund;
• or propose another appropriate solution.

4. Return Shipping and Shipping Costs

Unless there is an error on our part, the product is defective, or the product is damaged upon receipt, the customer is responsible for return shipping costs.

The initial shipping costs are non-refundable.

5. Return Procedure

To request a return, please contact us at:

Produits Effikace Inc.
[email protected]

Please include the following in your request:

• your full name;
• your order number;
• the product in question;
• the reason for the request.

No returns shipped without prior authorization will be accepted.

6. Refunds

When a return is approved and received in accordance with our policy, the refund will be issued via the original payment method within a reasonable timeframe following inspection of the returned product.

Depending on the financial institution used, additional processing time may apply before the refund appears in the customer’s account.

7. Exchanges

Exchanges are handled on a case-by-case basis, depending on the nature of the issue and product availability.

8. Order Cancellation

An order may be canceled only if it has not yet been processed or shipped. Once the order has been shipped, it is subject to this return policy.

9. Return Address

The return address will be provided only after the request has been authorized by our customer service department.

10. Applicable Rights

This commercial policy applies subject to the rights provided by applicable consumer protection laws.