Privacy Policy
Last updated: March 19, 2026
At Produits Effikace inc., we place great importance on the protection of personal information. This policy clearly explains what information we collect, why we collect it, how we use it, with whom we may share it, and what your rights are.
1. Privacy Officer
The person responsible for the protection of personal information at Produits Effikace inc. can be reached at:
Privacy Officer Produits Effikace inc. [email protected]
2. Personal Information We May Collect
Depending on your interaction with us, we may collect the following information:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- Order-related information
- Purchase history
- Communications with our customer service team
- Technical and browsing data, such as IP address, device type, browser used, and certain site usage data
- Communication preferences, when you choose to provide them
We only collect information that is reasonably necessary for the operation of our business, the management of orders, and the improvement of our services.
3. How We Collect Information
We may collect your personal information when you:
- Place an order on our site
- Contact us by email or through a form
- Subscribe to our newsletter
- Browse our site
- Interact with certain features or technological tools connected to the site
4. Use of Your Personal Information
We may use your personal information to:
- Process, confirm, and deliver your orders
- Communicate with you regarding your purchase
- Provide customer service
- Handle return, refund, or replacement requests
- Improve our site, products, and customer experience
- Ensure the security of our operations and prevent fraud
- Meet our legal, regulatory, accounting, or contractual obligations
- Send you promotional communications, where you have consented or where permitted by law
5. Cookies and Similar Technologies
Our site may use cookies, pixels, or similar technologies to:
- Ensure the proper functioning of the site
- Remember certain preferences
- Measure site performance
- Analyze traffic
- Improve the user experience
- Support certain marketing or advertising features, where such tools are used
You may at any time adjust certain settings through your browser or the management tools available on the site, where offered.
6. Sharing with Third Parties
We may share certain personal information with service providers when necessary for the operation of our business, for example to:
- Host and operate the online store
- Process payments
- Ship orders
- Send transactional or promotional emails
- Analyze site performance
- Provide technical or operational support
These service providers only have access to the information necessary to perform their services and must handle it confidentially and securely, subject to applicable laws.
7. Retention of Personal Information
We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, or to meet our legal, accounting, tax, contractual, or regulatory obligations.
When no longer needed, information is deleted, securely destroyed, or anonymized, as appropriate.
8. Security
We implement reasonable administrative, technical, and physical security measures to protect personal information against loss, theft, unauthorized access, unauthorized disclosure, or any other inappropriate use.
However, no method of transmission or storage offers absolute security.
9. Your Rights
Subject to applicable laws, you may request:
- Access to the personal information we hold about you
- Correction of inaccurate, incomplete, or outdated information
- Withdrawal of your consent to certain uses, where applicable
- Details on how your information is being used
To exercise any of these rights, please write to [email protected].
10. Requests and Complaints
Any request regarding your personal information or any complaint about our privacy practices may be submitted to:
Privacy Officer Produits Effikace inc. [email protected]
We will handle requests within a reasonable timeframe, in accordance with applicable laws.
11. Privacy Incidents
If a privacy incident involving personal information under our control occurs and presents a serious risk of harm, we will take the measures required by law, including any necessary notifications where required.
12. Third-Party Sites
Our site may contain links to websites or services operated by third parties. We are not responsible for their privacy practices. We encourage you to review their respective policies.
13. Modifications
We may modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable requirements.
The version in effect is the one displayed on our site at the update date indicated at the top of this policy.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at [email protected] or contact us at 4185 Rue Marcel Lacasse, Boisbriand, QC, J7H 1N4, Canada.
